Eliminating 8-16 Hours of Daily Waste: Transforming Scrap Recycling Through Mobile-First Service Design
Executive Summary Business Challenge: ReMatter, a startup in the scrap metal recycling industry, faced a dual problem: their desktop application had usability issues, and the industry accepted 8-16 hours of daily double data entry (paper → digital) as normal. Desktop-only tools couldn’t be used in the field, forcing operational delays, inventory errors, and compliance shortcuts. My…
Pioneering UX Strategy to Technologically Modernize a Legacy SAST Tool
Background Project Summary Coverity was a 15-year-old tool originally designed for developers by developers. While Coverity could run via command line, Connect was the user interface, and although Coverity was loved for its capabilities, Connect was heavily criticized for its user experience. Because the interface was optional, UX improvements had historically been deprioritized. As the first dedicated…
Revamping a Design System to Increase Speed, Quality, and UX Ownership
Overview Background Software Integrity Group, formerly part of Synopsys, was a leader in cybersecurity tools with a catalog formed through acquisitions. Each product was top-of-the-line, but each had its own unique look. Project Summary Starting with the goal to align one product to the standard, I established a design system to define UX standards and…
Architecting Central Tool Configuration to Reduce Maintenance Time
Onboarding, Desktop Design, Iterative Design, Prototyping, Cyber Security ~ When onboarding and maintaining any of up to 135+ tools was blocking sales, I created a feature save users 100 hours per quarter
Phoenix Ehmann Product and Service Designer 